A Strengths and Weaknesses are the attributes of the organization, for example, resources and capabilities, service quality, operating leverage and so on.
B Distinctive Competencies are the perspectives, positions, plans and patterns received from a business strategy.
C In the Business Strategy, questions such as “How will the Service Provider know when it is successful?” and “When must those factors be achieved?” must be asked.
D Critical success factors include competitive thinking about issues such as the vulnerability to substitution of the service provider and likely means to outperform competing alternatives.
E In Threats and Opportunities, a question such as “What makes the service provider special to its business or customers?” must be asked.