A Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.
B Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support.
C Service Desk, Incident Management, Problem Management, Change Management e Configuration Management.
D Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.
E Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.