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Governança de TI: ITIL

2012 COPS-UEL SEAP-PR

SEFAZPR Auditor Fiscal Manhã

Based on the five elements of the Service Lifecycle of ITIL - Information Technology Infrastructure Library, match the column 1 with the one 2.

Column 1

(I) Service Transition.

(II) Service Strategy.

(III) Service Design.

(IV) Service Operation.

(V) Continual Service Improvement.

Column 2

(A) Day-to-day execution of services and service management processes.

(B) Activities embedded in the service lifecycle.

(D) Management of the changeover of a new or changed service and/or service management process into production TI.

(E) Plans to create and modify services and service management processes.

Choose the alternative with the right association.

A I-B, II-D, III-E, IV-A, V-C.

B I-B, II-E, III-C, IV-D, V-A.

C I-D, II-B, III-A, IV-E, V-C.

D I-D, II-C, III-E, IV-A, V-B.

E I-E, II-D, III-C, IV-B, V-A.

COPS-UEL - 2012 - SEFAZ-PR - Auditor Fiscal - Manhã