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  • Órgãos: Prefeitura de Sapucaia do Sul - RS
Foram encontradas 1290 questões.
#3304643
Texto da Questão:




(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).

All excerpts from the text listed below have an -ing structure. Mark the INCORRECT justification for its use.

  • Workingin customer service is notoriously stressful (l. 10) – The verb is the subject of the sentence.
  • Contact centers arelookingto do more with less (l. 16-17) – It is part of the present continuous structure.
  • Automation is ideally aboutunlockinghuman potential (l. 25) – It is used to transform a stative verb into an action verb.
  • Customer service agents can focus on more creative andfulfillingjobs (l. 27-28) – The suffix is used to transform a verb into an adjective.
  • Byprovidingthe best of both worlds [...] AI can create more satisfied customers (l. 39-40) – The verb is in the gerund form because it follows a preposition.
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