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- Órgãos: Prefeitura de Sapucaia do Sul - RS
Texto da Questão:
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(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
What are the highlighted words “it” (l. 21), “those” (l. 24), and “which” (l. 31) referring to, respectively?
