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  • Órgãos: Prefeitura de Sapucaia do Sul - RS
Foram encontradas 1290 questões.
#3304589
Texto da Questão:




(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).

Which of the following questions is NOT answered by the text?

  • What kind of tasks AI is expected to perform in customer service?
  • What are the main struggles customer service faces?
  • Can AI offer customers the same experience that agents do in all situations?
  • What kind of experiences are customers looking for nowadays?
  • Are there any risks in AI accessing the company and customers’ data?
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