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- Órgãos: Prefeitura de Sapucaia do Sul - RS
Texto da Questão:
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(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
The text mentions a research conducted by HBR. The research says that if AI is
applied to customer service, companies can spend more time and energy in other tasks that will be more valued by clients. Which of the following is NOT on the list of suggested tasks?
