A AI is going to replace most of the customer service jobs, therefore agents must learn to provide services that cannot be offered by bots.
B AI is expected to replace the simple tasks in customer services, alleviating the burden of the agents and allowing them to focus on what really requires human attention.
C The regulations and ethics of the AI use were not addressed yet, so it is risky for customers to depend on it to have their problems solved.
D Most people do not like chat bots when reaching out to customer service and are asking for scientists to slow down the advancements towards AI.
E People who work with customer service are usually very stressed because customers want everything to be solved as fast as possible.