Texto da Questão:
+
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
In the excerpt from the text “every interaction matters” (l. 42-43), the use of
“matters” is:
