A themin “and tellingthem” (line 4) refers topassengers(line 4).
B itin “Butitstarts with individual responsibility.” (lines 26-27) refers totime(line 24).
C themin “forthemto be reached” (lines 35-36) refers tocontrollers(line 32).
D theyin “theyoften bounce” (line 53) refers toexperts(line 52).
E itin “itmay not be any easier” (lines 72-73) refers toshift(line 70).